Spiritual Intelligence and Work-Family Conflict: The Mediating Role of Happiness at Work and Work-Life Balance

The study examines the Work-Family Conflict (WFC) experienced by bank employees, particularly at Bank Jatim and its impact on their well-being and performance in the context of high-pressure work environments. The study aims to explore the relationship between work-family conflict, work-life balance, spiritual intelligence, and employee performance. The study utilizes a quantitative research methodology to explore the relationships among various variables, focusing on all 75 Bank Jatim branch staff in Madiun, East Java, Indonesia. The research employs a saturated sampling technique by including the entire population in the sample and collecting primary data through a questionnaire. Data analysis is performed using PLS-SEM. Spiritual intelligence has a positive and significant effect on happiness at work. Spiritual intelligence does not significantly impact work-family conflict. Spiritual intelligence positively and significantly influences work-life balance. Happiness at work does not significantly affect work-family conflict. Work-life balance has a significant negative effect on work-family conflict. The indirect effect of spiritual intelligence on work-family conflict through happiness at work is not significant. The indirect effect of spiritual intelligence on work-family conflict through work-life balance is significant. The study contributes to the enrichment of workplace psychology theories and offers practical recommendations for organizations.