Workplace Well-being and Mitigating Burnout Using Technological Tools

In today’s work environment, employee burnout is one of the major factors of concern. Burnout is a condition of extreme emotional, physical and mental stress, excessive work, or overwhelming feelings (Maslach, C & Leiter, 2016) and is a common problem in the workplace. This paper looks at different aspects of people and organisations in relation to workplace well-being and the use of technology to mitigate it. It also emphasises the role of Artificial Intelligence (AI)- driven solutions like chatbots and virtual assistants in offering employees personalised support to lessen burnout. Utilising the capabilities of advanced technology such as generative AI, organisations can develop innovative ways to improve workplace well-being, avoid burnout, and foster a better work environment. This paper attempts to understand the acceptance level of employees for using tech tools to support their mental well-being at the workplace. This being a preliminary study about their level of usage of technology for fostering workplace well-being, further study can be conducted to understand the impact on their emotional well-being and its impact on productivity at work. The study was conducted with employees from the Information Technology (IT) sector, and the results show that AI tools aid in identifying and reducing burnout and the acceptance and usage of such tools can impact employee well-being in an organisation.