Socio-Economic Adaptive Capacities of Hotels in Iloilo City: Reference for a Proposed Recovery Plan for Crisis Management

Crisis is deemed a critical factor to consider in managing and operating hotel businesses. This descriptive survey study was designed to determine the social and economic adaptive capacities among selected hotels in Iloilo City as the basis for a proposed recovery plan. This study was undertaken by pre-identifying the respondents who were directly involved in the hotel management and operations such as the managers, supervisors, and administrative staff employed in selected hotels. A selection criterion was used to select the respondents. A researcher-made instrument was utilized to gather the data needed. The gathered data were analyzed using both descriptive and inferential statistical treatments. The findings of the study showed that the level of social adaptive capacities was very high when taken as an entire group and when classified as to a. period of operation; annual income from tourism activities before the pandemic; annual income after the pandemic; and d. the number of people employed. Furthermore, the level of social and economic adaptive capacities did not differ as to the hotel characteristics. Based on the findings of the study, the following categories for recovery plan were formulated: 1) design contingency plan; 2) investment on human capital (training); and 3) risk assessment.