Leveraging the supply chain costs and lead time impact of an innovative blockchain technology supply chain management application: the TrustyChain case study

Purpose This research introduces a service-oriented and decentralised application (Dapp), TrustyChain, which implements the innovations connected to blockchain technology (BT) and cryptocurrencies to facilitate the application of smart contracts throughout an entire supply chain. The application is designed to impact supply chain performances, optimising transaction costs and lead time while leveraging network economies to generate a competitive advantage. Design/methodology/approach In conducting our research, we developed a case study by adopting Yin’s methodological framework and offering an as-is/to-be scenario. Linear regression analyses were conducted to assess the impact on the target variables. Findings This study demonstrates how blockchain-based DApp innovations enhance information flow and optimise transaction costs by resolving the challenges associated with purchase and sale decisions. Specifically, the adoption of TrustyChain has underscored the strengthened structural alignment of exchange processes among supply chain participants, significantly improving transparency, traceability and operational efficiency. Research limitations/implications This study provides valuable insights for managers and practitioners, facilitating the understanding of the DApp implementation process and increasing the likelihood of effective application, which is essential for establishing a sustainable supply chain network. Additionally, our research emphasises the critical role of innovations in advancing supply chain transparency and efficiency while also shedding light on their substantial influence on trust dynamics within supply chains. Finally, this work opens new avenues for exploration, underscoring the need to investigate the evolving paradigm of trust in the context of BT. Originality/value This study contributes to the existing literature on the DApp ecosystem by conducting an empirical investigation on a DApp’s impact on the transparency, traceability and efficiency of an entire supply chain. Currently, there is limited research available that measures the level of efficiency and effectiveness that can be attained through stakeholder participation in a DApp network.