Strategies for Effective Lead Service Line Replacement Communication

Key Takeaways Lead service line replacement (LSLR) requires strong partnerships between utilities and property owners, so a proactive communications plan is a crucial investment for success. A survey of drinking water utility staff and consultants across US cities working on LSLR programs yielded valuable insights that can inform other utilities just starting out. With the goals of protecting public health and ensuring public trust during the lengthy, collaborative LSLR process, water utilities benefit by use of diverse messaging approaches.