The Development of an Automated Response System Using AI Chatbot to Support and Resolving Network-Related Problems at Thai University
This research aims to design an automated response system using an AI Chatbot to diagnose internet connectivity problems in higher education institutions. The focus is developing and implementing a system to respond to and advise university staff and faculty regarding internet connectivity issues. Users are allowed to request help troubleshooting at any moment. The system
Authors
- Parinya Natho (ORCID: https://orcid.org/0000-0001-7376-3170)
- Sangtong Boonying (ORCID: https://orcid.org/0009-0009-5407-712X)
- Anek Putthidech (ORCID: https://orcid.org/0009-0003-6737-9297)
- Amnaj Sookjam (ORCID: https://orcid.org/0009-0009-7888-2254)
- Suwit Somsuphaprungyot
Publication Details
- Journal
- Asian Conference on Education official conference proceedings/ACE
- Published
- 2025-03-13
- DOI
- https://doi.org/10.22492/issn.2186-5892.2025.136
- Primary Topic
- AI in Service Interactions
- Type
- article
- Field-Weighted Citation Impact
- 0.00