Analysis of Lecturer Satisfaction Assessment of Academic Management Using the Service Quality Method

Human Resources (HR) is an important part of every organization or business or e ducational institution. The quality of human resources owned by educational institutions greatly influence the academic performance of these tertiary institutions, thus making it a crucial factor in achieving the success of educational institutions. Therefore, educational institutions need to carry out good HR management by measuring the quality of academic management services on lecturer job satisfaction and ensuring that they meet the academic standards required to provide the best performance. In this research, the assessment of lecturer job satisfaction was measured against academic management services using the Service Quality method. Based on the results of the research, it was found that the greatest comparison of the value of the quality of academic management services from tertiary institutions were obtained in the aspect of reliability with a total percentage of <tex xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">$\mathbf{28.92 \%}$</tex>. responsiveness aspect with a total percentage of <tex xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">$\mathbf{22.89 \%}$</tex>, tangibles aspect with a total percentage of <tex xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">$\mathbf{21.69 \%}$</tex>, assurance aspect with a total percentage of <tex xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">$\mathbf{14.46 \%}$</tex>, and empathy aspect with a total value of 12.05 %.