Social robots to improve addiction treatment: development and assessment of a digital intervention

Abstract This study, published in the journal Gruppe. Interaktion. Organisation. (GIO), explores the use of a social robot in outpatient addiction counseling for individuals with substance use disorders (SUD). Through a participatory approach, an intervention was developed, and a prototype was created, focusing on crisis intervention and resilience-building exercises. The prototype was evaluated through focus groups consisting of addiction counselors and individuals with SUD. The results indicate significant potential for the use of social robots in this field and identify technical as well as organizational requirements. In addition, the findings reveal areas of tension, particularly regarding the effectiveness and acceptance of the intervention versus data protection and the autonomy of the users, highlighting the importance of careful integration into the counseling process.

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Publication Details

Journal
Gruppe Interaktion Organisation Zeitschrift für Angewandte Organisationspsychologie (GIO)
Published
2025-03-01
DOI
https://doi.org/10.1007/s11612-025-00801-8
Primary Topic
AI in Service Interactions
Type
article
Field-Weighted Citation Impact
0.00

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article

Social robots to improve addiction treatment: development and assessment of a digital intervention

Hartmut Schulze, Alexandra Tanner, Sarah Bestgen
Gruppe Interaktion Organisation Zeitschrift für Angewandte Organisationspsychologie (GIO)
AI in Service Interactions
article

Social robots to improve addiction treatment: development and assessment of a digital intervention

Hartmut Schulze, Alexandra Tanner, Sarah Bestgen
article en

Abstract

Abstract This study, published in the journal Gruppe. Interaktion. Organisation. (GIO), explores the use of a social robot in outpatient addiction counseling for individuals with substance use disorders (SUD). Through a participatory approach, an intervention was developed, and a prototype was created, focusing on crisis intervention and resilience-building exercises. The prototype was evaluated through focus groups consisting of addiction counselors and individuals with SUD. The results indicate significant potential for the use of social robots in this field and identify technical as well as organizational requirements. In addition, the findings reveal areas of tension, particularly regarding the effectiveness and acceptance of the intervention versus data protection and the autonomy of the users, highlighting the importance of careful integration into the counseling process.

Gruppe Interaktion Organisation Zeitschrift für Angewandte Organisationspsychologie (GIO)Vol. 56(1)
FHNW University of Applied Sciences and Arts Northwestern Switzerland (CH)
Stiftung FHNW
Openalex Percentile: Top 98%
AI in Service Interactions
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Social robots to improve addiction treatment: development and assessment of a digital intervention — Hartmut Schulze, Alexandra Tanner, et al. · Gruppe Interaktion Organisation Zeitschrift für Angewandte Organisationspsychologie (GIO) (2025) | TGRS Research Map | TGRS