5PSQ-152 Patient-oriented care in pharmacy consultation centre: changes of trends in consultations in last 12 years – analysis of activities in consultation centre

<h3>Background and Importance</h3> The number of drugs used has increased in the last years. Some patients need an explanation of how to use their drugs and how to prevent medical errors. The pharmacy consultation centre in St. Ann University Hospital has offered advice for in- and outpatients for more than 25 years. Patients can consult with pharmacists about their drug related problems. In last 10 years the consultation care has expanded to include other services (smoking cessation, memory loss counselling, cholesterol screening, and higher blood glucose levels). <h3>Aim and Objectives</h3> To analyse what the most frequent topics of consultations were in years 2011–2013 and 2022 – 2024. To compare changes of trends in topics of consultations after 11 years. <h3>Material and Methods</h3> Patient records were analysed retrospectively in 2011 and 2013 (January to September) and then in 2022 and 2024 (January to September) and it was followed number of patients and visits, topics of patient questions and type of offered services. Pharmacists offered repeated check visits to the patients to increase the adherence of recommendations and ensure the successful smoking cessation. <h3>Results</h3> Authors performed 221 consultations in 2011 to 2013 for 81 patients. The most frequent topics of consultation: smoking cessation 43.4%, potential drug interactions 36%, correct usage of drugs 7.6%, drug side effects 6.5% and weight loss 6.5%. In 2022 to 2024, 1027 consultations were carried out for 438 patients. The most frequent topics of consultation: smoking cessation 56%, potential drug interactions 16%, memory loss counselling 14%, cholesterol screening 7% and higher blood glucose levels 7%. The number of consultations increased more than 4.6 times over the last 11 years. <h3>Conclusion and Relevance</h3> In recent years, thanks to the expansion of the range of services in the consultation centre, the number of consultations has increased by more than 4.6 times. The greatest interest of patients is in helping them quit smoking and revealing the risk of drug interactions. Newly, patients use the possibility to detect incipient memory changes, elevated cholesterol and blood glucose levels. <h3>References and/or Acknowledgements</h3> <h3>Conflict of Interest</h3> No conflict of interest