5PSQ-008 Study of patient satisfaction in a pharmacy unit for clinical trials

<h3>Background and Importance</h3> Patient satisfaction with the care provided is becoming increasingly important in clinical practice as it can impact therapeutic compliance and, therefore, its effectiveness. <h3>Aim and Objectives</h3> To study the perception of patients regarding the service received by the clinical trials pharmacy unit. <h3>Material and Methods</h3> Descriptive study in which an anonymous and voluntary survey was prepared using the Google form platform composed of patient data and 10 closed questions. The data were collected from January to April 2024. The responses were evaluated on a scale of 1–5, with 5 being the maximum score and the result being expressed as the average score obtained for each response. The variables collected were: degree of satisfaction regarding the physical space, organisation of the service and waiting time, confidentiality and treatment received in the dispensing process. <h3>Results</h3> The total number of surveys collected was 30. The form revealed a male predominance (63.3%) (n=19), with a median age of 65 years (range=28–79 years). Regarding the length of patient visits, 6.7% (n=2) were attending for first time, 26.7% (n=8) for the past 6 months, and 36.7% (n=11) for the past year. Regarding the physical space and organisation, access was rated with 4.3/5 points (satisfaction 86%) and location got 3.9/5 points (satisfaction 78.6%), being rated with the maximum score by eight patients (26.7%) and considered average by 10 (33.3%). Convenience was rated with 4.3/5 points (satisfaction 85.3%) and the schedule obtained a score of 4.5/5 (satisfaction 90.0%). Regarding the dispensing process, both for giving the prescription and for receiving the medication, the scores were 4.4/5 and 4.5/5, respectively. The waiting time for prescription was 88% generally satisfied and the waiting time for receiving medication 89.3%. Confidentiality was highly valued with 4.7/5 points (satisfaction 94%) and 74% (n=21) of the patients gave the highest score. The treatment received by the health personnel was mostly positive, with high percentages in kindness (96.7%)(n=29) and accessibility (50%) (n=15), and to a lesser extent the options of resolving doubts (30%) (n=9), clarity of language (36.7%) (n=11) and adequate attention time (56.7%) (n=17) were selected. <h3>Conclusion and Relevance</h3> The survey results showed high satisfaction among patients treated, which is important for achieving adequate health outcomes. Work must continue to achieve excellence in pharmaceutical care. <h3>References and/or Acknowledgements</h3> <h3>Conflict of Interest</h3> No conflict of interest