Implementing and Institutionalizing Organizational Change:Key Steps in Change Management –An Empirical Study in a Multinational IT&C Company

Numerous specialists argue that the current rate of organizational transformation is unparalleled, with businesses evolving more rapidly than at any point in history.Major organizational change is challenging, as the stakes involved are generally very high and the time available for implementation is still limited.Simultaneously, the success rates of significant organizational change initiatives remain surprisingly low, even when considerable effort is invested, which is driving change management to become increasingly comprehensive and systematic, flexible and adaptive.In this study, we aim to identify and analyze the key factors that influence the effectiveness of initiating, planning and implementing change in business environment companies, along with the change management practices that facilitate the institutionalization of change, as exemplified steps in an IT&C company.