Navigating ChatGPT for Business English Writing: Benefits, Limitations,and Challenges for Students

The present study explores the use of ChatGPT as a tool for enhancing Business English (BE) writing skills among first-year students in a Finance and Banking program.A number of 24 students participated in a qualitative experimental approach in which they wrote a complaint letter, comparing their own versions with those generated by ChatGPT 4.0.The feedback collected from students revealed that while it was felt that ChatGPT produced well-structured and professional letters, student's own writing was more creative, with a strong personal voice, despite the limitations of the BE writing in terms of creativity.The study emphasizes AI's impact on helping students refine their writing mechanics, while preserving a critical perspective on the model's limitations in terms of creativity, larger understanding of external contexts and emotional connection in writing.