Characteristics of patients with frequent contact with general practice: a retrospective study

Within our Danish patient population, 22% had >11 annual contacts to their GP clinic. These frequent attenders are in general terms characterised by being female, aged >65 years, having 20 annual contacts to the GP clinic, and having ≥10 diagnoses. For the entire patient population, the GP handles 36% of the patient contacts (64% by other staff members), and this percentage is lowest among frequent attenders. Email contact is used more often among frequent attenders than other patients.