A qualitative study on strategies to enhance diabetes Internet-based nursing clinic services from the perspective of patients in China

Eleven (78.6%) of the people with diabetes generally had a positive experience with INCS, recognizing its assistance, though they were also worried about the effects of diagnosis and treatment. Medical institutions should promote INCS and highlight the role of medical staff to improve patients' awareness of the service's benefits. They should encourage patient utilization of service by improving the platform's functionality and enhancing age-friendly design.