Influence of Command Structure on Service Delivery of the National Police Service in Kakamega Central Sub County

Purpose: Study established influence of command structure on delivery of services in Kakamega Central Sub County, Kakamega County Kenya Design/Methodology/Approach: Applied descriptive survey research design. The study was undertaken for three months targeting assorted officers in the National Police service in Kakamega Central Sub-County. The targeted 500 NPS officers from categories that include; The sub county has police drawn from different units that include; General duty, Traffic, Criminal Investigation Department, Critical Infrastructure Protection Unit, Dog Unit and sampled size of 222 respondents. A pilot study was conducted in Matayos Sub county Busia. The data collection tools were questionnaires and interview schedules. The data was evaluated using descriptive statistics and inferential statistics. Findings: Command structure, senior management support, communication strategy and stakeholder involvement strategy had a significant effect on service delivery. Implications/Originality/Value: The study recommends that that there should be decision making process that is employee inclusive for better service provision.