Satisfação dos usuários de cadeira de rodas sobre o dispositivo e o serviço prestado nos centros de reabilitação

This research sought to verify the satisfaction of wheelchair users with the device and the service provided in the Rehabilitation Centers (CER) of the Unified Health System (SUS) in the city of Maceió. This is a cross-sectional quantitative study, carried out with users of two RECs in Maceió, over 18 years of age, who requested the device during 2018 and who had been using the CR for at least two months at the time of collection. The Brazilian Economic Classification Criteria (ABEP) and the Quebec User Satisfaction Assessment with Assistive Technology (QUEST 2.0) were applied. 20 users between 18 and 70 years old, with acquired pathology, participated, of which 13 (65%) were male. The educational level was 7 (35%) in primary and secondary education. According to ABEP, 8 (40%) are in class C2 and 7 (35%) in class D. The level of satisfaction of the participants with CR obtained between 1.75 and 5 with an average of 4.1 and with the service 2.5 and 5. with an average of 4.3. The importance of including in care protocols the use of instruments that evaluate the assistive technology resources offered to users was highlighted.