Examining generation Z's use of generative AI from an affordance-based approach

Introduction. This paper uses the affordances framework to investigate how Generation Z (GenZ) students in higher education use generative AI (GenAI). There is an increasing need to gain a deeper understanding of GenZ’s interaction with artificial intelligence tools to better support their integration into higher education and the workforce. Method. Data was collated from semi-structured interviews with 34 GenZ students in higher education. Analysis. Thematic analysis was conducted on the qualitative data collected from the semi-structured interviews. Results. The findings suggest GenZ students have seamlessly integrated GenAI into diverse aspects of their lives. This study highlighted three main GenAI affordances that resonate with GenZ students: a) content searching and curation b) content generation and ideation, and c) content enhancement and refinement, revealing new opportunities for information access. Conclusions. This study shed light on the perceived affordances of GenAI for GenZs, addressing a gap in the current literature on GenAI. The findings underscore the significant extent to which GenAI has been integrated into GenZ students’ daily lives. Our study contributes to a better understanding of how GenAI’s affordances facilitate and support GenZ students, providing invaluable insights that can inform future policies on developing literacy for AI use tailored to this group.

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Publication Details

Journal
Information Research an international electronic journal
Published
2025-03-11
DOI
https://doi.org/10.47989/ir30iconf47083
Citations
5
Primary Topic
AI in Service Interactions
Type
article
Field-Weighted Citation Impact
12.40
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article

Examining generation Z's use of generative AI from an affordance-based approach

Dion Hoe‐Lian Goh, Chei Sian Lee, Lei Tan
5 citations
Information Research an international electronic journal
AI in Service Interactions
12.40
article

Examining generation Z's use of generative AI from an affordance-based approach

Dion Hoe‐Lian Goh, Chei Sian Lee, Lei Tan
article en
5 citations

Abstract

Introduction. This paper uses the affordances framework to investigate how Generation Z (GenZ) students in higher education use generative AI (GenAI). There is an increasing need to gain a deeper understanding of GenZ’s interaction with artificial intelligence tools to better support their integration into higher education and the workforce. Method. Data was collated from semi-structured interviews with 34 GenZ students in higher education. Analysis. Thematic analysis was conducted on the qualitative data collected from the semi-structured interviews. Results. The findings suggest GenZ students have seamlessly integrated GenAI into diverse aspects of their lives. This study highlighted three main GenAI affordances that resonate with GenZ students: a) content searching and curation b) content generation and ideation, and c) content enhancement and refinement, revealing new opportunities for information access. Conclusions. This study shed light on the perceived affordances of GenAI for GenZs, addressing a gap in the current literature on GenAI. The findings underscore the significant extent to which GenAI has been integrated into GenZ students’ daily lives. Our study contributes to a better understanding of how GenAI’s affordances facilitate and support GenZ students, providing invaluable insights that can inform future policies on developing literacy for AI use tailored to this group.

Information Research an international electronic journalVol. 30(iConf)
Nanyang Technological University (SG)
Openalex Percentile: Top 2%
AI in Service Interactions
12.40
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