Ethics in Patient Preferences for Artificial Intelligence–Drafted Responses to Electronic Messages
In this survey study, participants expressed a mild preference for messages written by AI but had a slightly decreased satisfaction when told AI was involved. Patient experience must be considered along with ethical implementation of AI. Although AI disclosure may slightly reduce satisfaction, disclosure should be maintained to uphold patient autonomy and empowerment.
Authors
- Jessica B. Sperling (ORCID: https://orcid.org/0000-0002-2443-3762)
- Armando Bedoya (ORCID: https://orcid.org/0000-0001-6496-7024)
- Chun Xu (ORCID: https://orcid.org/0000-0001-7893-6341)
- Joanna S Cavalier (ORCID: https://orcid.org/0000-0001-5061-6426)
- Eric G. Poon (ORCID: https://orcid.org/0000-0002-7251-5842)
- John H. Maddocks (ORCID: https://orcid.org/0000-0003-1127-8481)
- Benjamin Alan Goldstein (ORCID: https://orcid.org/0000-0001-5261-3632)
- Anand Chowdhury
- Jean‐Christophe Bélisle‐Pipon (ORCID: https://orcid.org/0000-0002-8965-8153)
- Matthew Roman
- Vardit Ravitsky (ORCID: https://orcid.org/0000-0002-7080-8801)
- Sam Klotman
Institutions
- Harvard University (US)
- Duke University (US)
- Simon Fraser University (CA)
- Duke University Health System (US)
Publication Details
- Journal
- JAMA Network Open
- Published
- 2025-03-11
- DOI
- https://doi.org/10.1001/jamanetworkopen.2025.0449
- Citations
- 22
- Primary Topic
- Patient-Provider Communication in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 61.94