Accelerating and Improving Public Services Through Village Digitalization

This study investigates the impact of implementing a village digitalization app called Simpledesa on the acceleration and improvement of public services in Baturinggit Village, Karangasem, Bali, Indonesia. The study employs a mixed-methods approach, combining qualitative interviews with village officials and a quantitative survey of 111 villagers who used the Simpledesa app. The data were analyzed using Structural Equation Modeling (SEM) to examine the influence of service improvement, efficiency, effectiveness, and functionality on village digitalization and the quality of public services. The results reveal that all hypothesized relationships, except for the link between service efficiency and village digitalization, were statistically significant. The findings suggest that village digitalization apps can enhance public service delivery by improving service quality, effectiveness, and functionality, even in resource-constrained rural contexts. The study contributes to the literature on e-government and public service innovation in developing countries and offers practical implications for village governments seeking to leverage digital technologies for better governance and service delivery.