Evaluation of User Experience (UX) of PT. Bio Farma's SMDV Application Using the User Experience Questionnaire Method

The distribution system is integral to pharmaceutical supply chain management, particularly for vaccine delivery. PT Bio Farma, Indonesia's leading vaccine producer, developed the Vaccine Distribution Management System (SMDV) to enhance the efficiency and safety of vaccine distribution across diverse regions. SMDV integrates real-time tracking, IoT-based monitoring for storage conditions, delivery schedules, and detailed reporting, addressing critical logistical needs. However, user evaluations indicate several interface challenges, including a non-intuitive layout, information overload, and misaligned visual elements, which have led to increased administrative task times and reduced workflow efficiency. This research assesses SMDV's usability through the User Experience Questionnaire (UEQ) across six dimensions: Attractiveness, Perspicuity, Efficiency, Dependability, Stimulation, and Novelty. Findings highlight neutral perceptions in key areas such as Attractiveness (−0.112) and Dependability (−0.295), indicating room for improvement, while positive scores in Efficiency (1.268) and Stimulation (1.114) underline its strengths in usability and engagement. The study further employs cooperative evaluation techniques to ensure comprehensive user insight. Benchmarking these results against similar systems reveals essential areas for SMDV's UI and UX enhancement, aiming to improve staff productivity and streamline vaccine distribution tasks. This research offers actionable insights for redesigning SMDV, reinforcing PT Bio Farma's mission to support efficient, large-scale vaccine distribution and strengthen public health efforts across Indonesia.