Implementation of Scrum Method on Mobile-Based Billing Information System Design (Case Study: ABC Company)

ABC Company, a prominent leather shoe manufacturer, has been facing a series of internal problems that have significantly impact its overall business performance. These issues are diverse, including an ineffective billing system that lacks automation and accuracy, customers displaying passive behavior when it comes to timely payments, and collectors failing to carry proper billing cards during transactions. Moreover, there is an evident lack of integrated records or reports regarding billing and payment statuses, which leads to confusion and delays in processing. To address these pressing concerns, the author has meticulously designed a mobile-based billing information system using the Scrum approach, which was selected for its inherent flexibility and emphasis on iterative development. Scrum allows for constant feedback and adjustments, ensuring that the system evolves to meet the company's needs as the project progresses. The result is an innovative, mobile-based billing system that has been thoroughly evaluated for its potential to enhance operational efficiency and improve the quality of service offered to both customers and internal staff. This evaluation demonstrated marked improvements, including timely customer payments, streamlined billing processes, and significantly better tracking and reporting of all billing activities. The successful implementation of this system is projected to have broader impacts beyond the company itself, contributing to local economic development by enhancing productivity, increasing operational efficiency, creating new job opportunities, and fostering avenues for further business development. As ABC Company strengthens its financial management systems, the potential for scaling and contributing to a more vibrant local economy becomes increasingly feasible.