Assessment of Supply Management Maturity Through Information Extraction and Enterprise Modelling at PT Indosat Tbk

PT Indosat Tbk (Indosat Ooredoo) is a leading provider of telecommunications, informatics, and convergence technology services in Indonesia. With the rapid advancement of technology, the company is currently facing competition, and to remain competitive in the global business world, it must develop its business process management and technology utilization. Business processes play a crucial role in delivering high-quality products and services. Effective business process implementation can enhance company performance. To ensure the efficiency and effectiveness of the company, it is necessary to measure the maturity level of its business processes. Measurement is the key to improvement. The Business Process Maturity Model (BPMM) serves as a reference to measuring the maturity level of the business processes conducted by the organization to achieve the highest maturity level, which is continuous improvement. Enterprise modeling and data extraction streamline supplier management process improvement. The assessment evaluates all maturity levels based on specific goals and specific practices in the Business Process Maturity Model. The results of the maturity level assessment indicate that the company is at level 2, with conditions almost fulfilling level 3, with a score of 89%. Therefore, recommendations for improvement are made for each specific practice that has not yet achieved the maximum assessment.