Factors Affecting The Effectiveness of Hospitality Information Systems

Tourism and hospitality are some of the most profitable industries in the global market. This industry can also determine the sustainability of a country's national economy, including that of Indonesia. Hospitality information system applications are used to support the effectiveness of hotel services in the hospitality industry. A good hotel system is expected to provide a competitive advantage for the hotel itself, so customers are more comfortable staying there. Rhapsody is a hotel information system application developed in 1988 and has served more than 500 hotels in Indonesia and 6 Asian countries. This application has experienced various problems often reported by users, resulting in dissatisfaction. These problems are in the form of requests for system modifications and UI and UX updates, which are considered unresponsive and unattractive to application brands discussed in this study. Until the latest version of this application, namely Rhapsody 10, users still often complain about it. This study combines the UTAUT, TTF, and IS Success Model models. Data was collected using a questionnaire. Thirty hotels use Rhapsody, with 46 users as respondents-data analysis using SEM-PLS. The results show that Rhapsody 10 is effectively used for hotel services because it has good performance, is easy to use, has available facilities that can be used to run applications with interrelationships between task characteristics and technology, and provides quality information.