Unlocking stability

The study develops a holistic framework by integrating social exchange theory and Herzberg’s two-factor theory, to examine the factors influencing the retention of Gen Z employees, with the mediating role of job satisfaction and moderating role of organizational culture. A positivist, cross-sectional approach was employed, collecting primary data purposively from 204 full-time IT employees and was analyzed through SmartPLS 4.0. Soft HRM, management initiatives, and work-life balance significantly influence retention, while employee engagement was not supported. Likewise, job satisfaction mediated with three variables expect management initiatives, and the moderating role of organizational culture was not established in the study. This study provides actionable insights to concerned stakeholders regarding fostering stability, promoting retention, and developing a more engaged millennial workforce.