IMPACT OF FINANCIAL TECHNOLOGY ON COMMERCIAL BANKS IN INDIA - A CASE STUDY ON HYDERABAD REGION OF TELANGANA STATE

This study investigates the influence of financial technology (FinTech) on the financial performance and operational efficiency of commercial banks in the Hyderabad region of Telangana, India. By analyzing FinTech's effects, this study aims to provide insights into how technological advancements are reshaping banking operations, enhancing customer experience, and improving financial inclusion. Design/Methodology/Approach The study utilized primary data collected via a structured online questionnaire targeted at banking professionals, FinTech experts, and customers using FinTech services. Reliability and validity were established using Cronbach's Alpha and descriptive statistics, with a sample size of 300 respondents from 5 commercial banks operating in Hyderabad.