Innovation of Public Services for Aiming Sustainable Development Goals (SDG): a Case Study of the Simpatik Program in Jakarta, Indonesia

Objectives: This study examines the SIMPATIK program, an innovative public service initiative implemented by the DKI Jakarta Provincial Population and Civil Registration Office in Indonesia, which aims to streamline the process of obtaining vital population documents. It also aims to highlight the principles contributing to the program's success. Theoretical Framework: The abstract implicitly draws on theories of public service innovation, focusing on principles of transparency, accountability, and inclusivity. It also touches upon the importance of leadership, community engagement, and systematic evaluation in public sector solutions. Method: The study employs a qualitative approach. Results and Discussion: Key findings indicate significant improvements in service delivery, public satisfaction, and administrative efficiency. The discussion centers on the importance of leadership, community engagement, and systematic evaluation for sustaining innovative public sector solutions like SIMPATIK. Research Implication: The findings suggest a model for other regions or public services seeking to improve document acquisition processes. It implies the value of technology integration, inter-agency partnerships (healthcare facilities), and citizen-centric design. Originality/Value: The study's value lies in its examination of a specific, innovative public service program in Indonesia (SIMPATIK) and its contribution to understanding the factors that drive successful public sector innovation, particularly in the context of streamlining vital document processes. It highlights the shift from SIDUKUN 3IN1 to SIMPATIK, indicating an evolution and improvement in public service delivery.