Treatment of an Unconfirmed Quality According to 8D Using the Problem-Solving Tool System a Case Study in an International Company

This study presents a qualitative case analysis of a global organization addressing a non-conformity in the crimping process of a connector using the 8D methodology and the digital Problem-Solving Tool (PST). The research demonstrates how the PST, a Quality 4.0 tool, enhances the 8D process by streamlining problem-solving workflows, improving traceability, and facilitating collaboration. By leveraging digital technologies, the PST enables faster root cause identification, more effective corrective actions, and better overall production quality. The findings emphasize the value of integrating advanced digital tools in modern manufacturing, highlighting their potential to overcome the limitations of traditional quality methods in resolving complex production challenges. This case study underscores the transformative role of Quality 4.0 technologies in elevating quality control practices and fostering continuous improvement, offering practical insights for organizations seeking to enhance operational efficiency through digital innovation.