Awareness and Satisfaction of the Registered Bookkeepers on the Online Registration and Update System (ORUS) of the Bureau of Internal Revenue

The Online Registration and Update System (ORUS) is developed by the Bureau of Internal Revenue as part of its digitalization of operations. It is to primarily enable taxpayers to register, update, and transact registration-related transactions online. The study entitled, “Awareness and Satisfaction of Registered Bookkeepers on the ORUS of the Bureau of Internal Revenue” aimed to determine the level of awareness and satisfaction along its relationship among identified variables. A descriptive method was used with 146 respondents who were registered bookkeepers of Revenue District 78 Binalbagan as of December 2022. A questionnaire that underwent validity and reliability was used to assess bookkeeper’s awareness and satisfaction, and summarized the results in tables. Findings revealed that the respondents comprised of more 23 and 30 years old, female, and with 1-5 years in practice. It also showed that the Registered bookkeepers are highly aware of the ORUS. Those who are 23 - 30 years old are highly aware of the ORUS with a mean score of 3.75, male registered bookkeepers manifest a mean score of 3.70, interpreted also as highly aware and respondents who have 11 - 15 years of practice has the highest mean score of 3.69 interpreted as highly aware. In terms of age, registered bookkeepers are highly satisfied on the ORUS having the 63 - 70 years old who displayed the highest mean score of 3.77. Male respondents show the highest mean score of 3.65 interpreted as highly satisfied and those who have been in the practice for 11 - 15 years of practice shows the highest mean of 3.64 interpreted as highly satisfied. There were no significant differences in the awareness of registered bookkeepers on the ORUS when grouped according to their age, sex, and years of practice. It is presented in the computed values of 6.00, 2109.50, and 1.27 and p-values of 0.306, 0.740, and 0.737, respectively. There were no significant differences in the satisfaction of registered bookkeepers on the ORUS when grouped according to their age, sex, and years of practice as shown in the computed values of 4.07, 2177.50, and 0.831 and p-values of 0.539, 0.997, and 0.842, respectively.