Exploring the Hotel Management Systems in China: A Systematic Literature Review

This paper examines the advancement of hotel management systems in China, propelled by technical innovations, sustainability efforts, and changing consumer demands. The researcher intends to investigate the effect of digital technology on operational efficiency and visitor satisfaction in hotel management as well as to investigate the relationship between staff well-being and hotel service quality. Employing a systematic literature review methodology, this study examines 101 peer-reviewed articles from 2020 to 2024, predominantly sourced from Scopus, concentrating on hotel management systems, technology adoption, sustainability practices, and service quality in China’s hotels. The research delineates five essential management systems that enhance hotel quality: The establishment of effective hotel management systems, the promotion of employee well-being, the maintenance of energy efficiency and sustainability, the implementation of digital transformation, and the optimization of overbooking management. The results offer practical suggestions for hotels to enhance operational strategies, for the government to endorse digitalization and sustainability policies, and for future research to investigate AI-driven guest experiences, the effects of sustainability initiatives, and digital innovations in the hospitality sector.