Transforming prison culture: supportive norms enhance prison officers’ well-being and prosociality toward detained people

Purpose Prison officers face severe work-related stressors stemming from their interactions with detained people and the professional attitudes they enact, both of which are shaped by the prison culture’s social norms. However, research neglected to investigate the role of prison social norms on officers’ behaviors and well-being. This study aims to test whether promoting prisoner-supportive norms can improve officers’ relationships with and attitudes toward detained people, in turn promoting their professional and psychological well-being. Design/methodology/approach The study was conducted on 1,080 Italian prison officers and adopted a mixed correlational-experimental approach. The first correlational part of the study tested the hypothesized processes linking social norms to officers’ well-being. The second part of the study adopted a two-level between-subject experimental design to manipulate supportive vs. punitive norms toward detained people using a priming procedure. Findings The correlational results indicated that supportive norms were associated with higher supportive attitudes and emotional closeness with detained people, in turn sustaining officers’ well-being. However, emotional closeness with incarcerated people also contributed to higher burnout. The experimental results confirmed that priming prisoner-supportive norms increased officers’ supportive behavioral intentions toward detained people, in turn predicting greater anticipated psychological and professional well-being. Originality/value The research provides correlation and experimental evidence of how prosocial norms can influence officers’ well-being by shaping their attitudes and relationships with prisoners, offering practical implications for interventions in prisons and contributing to improving correctional environments and officers’ mental health.