Urban Stakeholders for Sustainable and Smart Cities: An Innovative Identification and Management Methodology

The global challenges that cities must face regarding sustainability, efficiency, integration, and resilience have found in the smart city concept a guideline of action as a model for urban development and transformation. The multidimensional nature of the smart city, along with the importance of identifying key urban stakeholders and ensuring their engagement, are two widely recognized characteristics within the scientific community. However, proposals for the identification, classification, and management of urban stakeholders are very scarce and almost non-existent when considered in conjunction with the holistic nature of smart cities. Thus, the significant importance attributed to stakeholder engagement contrasts with the lack of clear guidelines to develop it properly. Based on an iterative analysis of the scientific literature combined with the cross-referencing of smart city dimensions, statistical analysis tools, and multi-criteria analysis methods, this paper proposes a new methodology for the identification and management of urban stakeholders. The proposal includes a comprehensive classification and a new framework for developing urban stakeholder identification processes at their early stages or the monitoring and assessment of ongoing or completed processes, including tools for analyzing the extent and homogeneity achieved. The practical application of the methodology to a specific case study is also discussed.