Exploration and Scale Development of Brand Internalization Dimensions for Employees in Refined Oil Sales Enterprises

In recent years, fierce competition has compelled refined oil sales enterprises to make strategic adjustments, one of which is to modify their marketing strategies. These strategies include internal marketing to employees, perceived as brand internalization from the employees' perspective. However, exploration of employee brand internalization has often been limited to industries such as tourism and hospitality, with no specific scale for refined oil sales enterprises. To address this, the article employs a combination of qualitative and quantitative methods, leading to the following conclusions: Using employees from four refined oil sales enterprises as samples, an exploratory study was conducted using grounded theory, extracting 24 primary dimensions of employee brand internalization. A theoretical model of the meaning dimensions of employee brand internalization in refined oil sales enterprises was constructed. Furthermore, following a rigorous scale development process, a measurement scale of employee brand citizenship behavior with 20 items was developed. This research not only provides a measurement tool for empirical studies on the meaning of employee brand internalization in refined oil sales enterprises but also offers a diagnostic tool for refining marketing strategies in these enterprises.