Evaluation of the Digital Population Identity (IKD) Policy in Improving the Quality of Public Services in Metropolitan Cities (A Case Study in Surabaya)

This study aims to evaluate the Digital Population Identity (IKD) policy to enhance the quality of public services in Surabaya City. Utilizing the CIPP evaluation model (Context, Input, Process, Product) developed by Daniel Stufflebeam, this research provides a comprehensive analysis from various perspectives. A qualitative case study approach is employed to evaluate the IKD policy in Surabaya. Purposive sampling was used to select relevant informants, including policymakers, implementers, and policy recipients. Data were collected through in-depth interviews, participant observation, and document analysis, then analyzed thematically while ensuring data validity through triangulation. The context evaluation identifies complex administrative issues and the need to improve public service accessibility. Input evaluation highlights the importance of adequate budget support, technological infrastructure, and the capacity of human resources involved.