Perspectives and Expectations of Filipino Seafarers on Essential Services and Support Needs Extended in Australian Ports

This study considers welfare service provisions for visiting Filipino seafarers in terms of access, experiences, and expectations for such welfare provisions in Australian ports. As a significant portion of the global maritime workforce, visiting Filipino seafarers face a variety of obstacles in accessing effective welfare when in Australian ports. In a quest to comprehend such obstacles, this study aims to investigate significant welfare services that visiting Filipino seafarers need including transportation, SIM card registration, medical care and leisure, and assess the effectiveness of such welfare provisions in Australian ports. Utilizing quantitative approaches, the survey obtained information from a group of 100 experienced Filipino seafarers. Outcomes indicated that key services, including access to the internet, transportation, and subscription to a SIM card, are utilized regularly and rated high in value for use by the seafarers. Gaps, such as medical care, legal consultation, and availability of service, specifically during off-hour periods, have been identified as important concerns, according to the survey. Besides, more leisure and social activity options have been espoused in an effort to mitigate feelings of isolation and enhance mental well-being. The research identified systemic vulnerabilities in the welfare delivery system, such as the lack of awareness regarding accessible welfare services, fragmentation between service providers, and a lack of resources. It also identified the need for increased coordination between private, public, and volunteer sectors in a move to make welfare service delivery accessible and sustainable. The study recommends the enhancement of information dissemination about accessible welfare, extending medical and legal care, extending off-hour service, and providing additional social and leisure activity for seafarers. All these will serve towards a fuller realization of welfare needs of Philippine seafarers in Australian ports and provide actionable information for maritime welfare organizations, shipping companies, and government departments in supporting such a critical workforce.