The Role of IT Flexibility in Enhancing Supply Chain Resilience in the Oil Products Distribution Sector

Business organisations are working to improve their IT flexibility to gain a competitive advantage in the evolving business landscape. This study aims to assess the influence of IT flexibility in its three dimensions (compatibility, connectivity, modularity) on supply chain resilience in the petroleum products distribution sector. It will also examine the connection between these dimensions and supply chain resilience at both the macro and micro levels. The research population represented the managers of fuel stations in the petroleum products distribution company with 2215 managers. A sample of 327 managers was selected using the G*Power program. The results of the regression analysis indicate that IT flexibility has a significant impact on supply chain resilience. Among the dimensions of IT flexibility, the modularity dimension was found to be the most influential. This research contributes to clarifying the role of IT infrastructure flexibility in enhancing supply chain resilience, which in turn contributes to the continuity and growth of organisations. The research emphasises the importance of focusing on collaboration and knowledge sharing to achieve greater flexibility in facing challenges, as well as investing in opportunities.