Sedudo Nganjuk Website Usability Analysis Using User Experience Questionnaire

Online Regional Integrated Electronic System (Sistem Elektronik Terpadu Daerah Online/SEDUDO) website, which serves as a centralized platform for population administration information, was Launched by the Nganjuk District Government through Department of Communication and Information (Dinas Komunikasi dan Informatika/Diskominfo) and this website aims to facilitate public access and accelerate online population administration services. However, in line with operation, no usability testing has been conducted to determine user satisfaction and ease of use but the research has expectations with the target of all aspects of getting all good results. To address this, a study was conducted using the User Experience Questionnaire (UEQ) and usability testing methods. UEQ analysis shows that the website scores above average in terms of attractiveness at 1.47; perspicuity at 1.34; efficiency at 1.20, dependability obtained 1.20; and stimulation got the best score at 1.53 with the predicate Good, while novelty got the lowest average score with a score of 0.98. From the UEQ results, it still did not reach the target. Therefore, usability testing was needed for further tests. Usability Testing assesses Learnability, Memorability, Efficiency, Error, and Satisfaction, resulting in 20 Positive Findings, 13 Negative Findings, and 21 Suggestions for improvement from participants. Among the 21 suggestions, one of the suggestions is providing different file sending options.