Networked Intelligence: The Mediating Impact of Social Network Applications on Organizational Learning and Knowledge Sharing in Indonesia

This study aims to establish the transformative power of Social Network Applications (SNA) on organisational learning and knowledge sharing within Indonesian organisations. This study conducted a quantitative business cross-sectional survey among 420 employees in Greater Jakarta for data collection. Partial least squares structural equation modeling results show that SNA significantly enhances organisational learning by improving employee communications, collaboration, and information exchange. It is identified that social capital plays a vital mediating role in facilitating the adoption and practical usage of SNAs. The results emphasise that organisations should build strong interpersonal relationships and trust to maximise the benefits of digital tools like SNA. This study enriches the theoretical understanding of social capital and technology adoption. It helps offer practical guidelines to organisations on leveraging SNAs in a manner that brings better learning outcomes and competitive advantage. It also discusses the study's limitations and future research directions.