Determining Key Performance Indicators of IT Balance Scorecards for Measuring Information Technology Performance in Companies

The important role of Information Systems in a company is to support business processes so that they become more effective and efficient, but information technology performance factors are also important to know so that the contribution of information technology infrastructure in the company can be truly measured with certainty. This study was conducted to provide an overview of how to determine key performance indicators in performance measurement through the IT Balance Scorecard. The Exploratory Factor Analysis (EFA) approach was used to process the data, several respondents were asked to provide their opinions through a questionnaire built with the development of research instruments based on the IT Balance Scorecard measurement theory. The results of the study showed that there were 4 (four) new factors that could be used as key performance indicators related to the four perspectives in measuring IT Balance Scorecard performance, namely: quality of information activities, application usability, IT division support, and information system integration. In particular, the usability of the application system proved to be an important element that influenced application performance. However, existing applications are generally criticized for providing inadequate quality information. The impact of this study will increase understanding of information technology performance measurement because the formation of a picture of the current measurement model that can be used to determine better implementation strategies in the future.