Comparison of an AI Chatbot With a Nurse Hotline in Reducing Anxiety and Depression Levels in the General Population: Pilot Randomized Controlled Trial
The AI chatbot was comparable to the traditional nurse hotline in alleviating participants' anxiety and depression after responding to inquiries. Moreover, the AI chatbot has shown potential in alleviating short-term anxiety and depression compared to the nurse hotline. While the AI chatbot presents a promising solution for offering accessible strategies to the public, more extensive randomized controlled studies are necessary to further validate its effectiveness.
Authors
- Celine Sze Ling Chui (ORCID: https://orcid.org/0000-0003-1513-8726)
- Hung‐Kwan So (ORCID: https://orcid.org/0000-0002-6188-7587)
- Jason C. S. Yam (ORCID: https://orcid.org/0000-0002-2156-1486)
- Patrick Ip (ORCID: https://orcid.org/0000-0002-6797-6898)
- Terry Yat Sang Lum (ORCID: https://orcid.org/0000-0003-1196-5345)
- Ian Chi Kei Wong (ORCID: https://orcid.org/0000-0001-8242-0014)
- Chen Chen (ORCID: https://orcid.org/0000-0002-3119-5010)
- Ka Man Yip
- Kenneth K.H. Lam (ORCID: https://orcid.org/0000-0003-2937-3292)
Institutions
- Macau University of Science and Technology (MO)
- Aston University (GB)
- Chinese University of Hong Kong (HK)
- Queen Mary Hospital (CN)
- University of Hong Kong (HK)
Publication Details
- Journal
- JMIR Human Factors
- Published
- 2025-03-06
- DOI
- https://doi.org/10.2196/65785
- Citations
- 18
- Primary Topic
- Digital Mental Health Interventions
- Type
- article
- Field-Weighted Citation Impact
- 27.79