A structural equation model of the critical success factors for sustainable smart cities: A case study of Abu Dhabi

Sustainable Smart Cities (SSCs) have garnered significant attention due to the accelerating rate of urbanization, and digitalization recently. The main objective of SSC initiatives is to seamlessly integrate digital technology into the city's fundamental systems, ultimately enhancing the citizens' quality of life. In light of this, a study was conducted to pinpoint the Critical Success Factors (CSFs) necessary for Abu Dhabi's transformation into SSC. These CSFs were identified via an investigation of the literature and further confirmed by practitioners via semi-structured interviews and questionnaires. Through these methods, the research demonstrated a robust correlation between SSC implementation and CSFs. With this in mind, the study identified 22 CSFs across four primary categories: people and communities, governance, technology, and management and organization. The study then prioritized these CSFs for Abu Dhabi, highlighting the importance of end-user involvement, accountability, good communication, and project team skills and experience in boosting the implementation of SSC initiatives. Ultimately, it is crucial to consider and prioritize CSFs when designing SSCs to ensure that they truly benefit citizens and the economy. This research provides a useful framework for cities around the world looking to create and implement SSC initiatives that will enhance their citizens' quality of life. • Sustainable Smart Cities (SSC) initiatives aim to seamlessly integrate digital technology into city’s core systems. • The study revealed a strong relationship between SSC implementation and Critical Success Factors (CSFs). • 22 CSFs identified across four categories: people & communities, governance, technology, and management & organization. • End-user involvement, accountability, communication, and project team experience is boosting the implementation of SSC. • The study offers a framework for global cities to implement SSC initiatives to improve citizens' quality of life.