A Double-mediation and Three-way Interaction Model of the Nexus Between Work–Family Conflict and Job Satisfaction: Evidence from India

This study aims to investigate the work–family interface by exploring the relationship between work–family conflict (WFC) and job satisfaction. A conceptual model is developed and tested for mediation of family–work enrichment (FWE) and job involvement, as well as moderation of job characteristics and perceived social support in the relationship between WFC and job satisfaction. Data were collected from 630 employees from healthcare, banking, insurance and information technology sectors in southern India. After checking the measurement properties of the survey instrument by using Lisrel software of structural equation modelling, PROCESS macros were used to test the hypotheses. The results indicate (a) the negative effect of WFC on job satisfaction, FWE and job involvement and (b) a positive effect of FWE and job involvement on job satisfaction. The findings also supported the mediation of FWE and job involvement as mediators in the relationship between WFC and job satisfaction. Further, perceived social support weakened the relationship between WFC and FWE and between WFC and job involvement. The results also supported the interaction of perceived social support (first moderator) and job characteristics (second moderator) with WFC in influencing job involvement. To the best of our knowledge, the double-mediation and two-way and three-way interactions between the variables have been tested for the first time and thus make a pivotal contribution to the advancement of burgeoning literature on WFCs.