The effect of job stress and self-leadership on the quality of nursing service among nurses in integrated nursing and care service wards

Purpose: This study aimed to explore the relationship between nurses’ job stress, self-leadership, and the quality of nursing services in integrated nursing and care service wards. Additionally, this research sought to identify factors that may affect the quality of nursing care provided by nurses. Methods: This descriptive study was conducted in July 2023, targeting nurses from four general hospitals that provide comprehensive nursing services in Cheongju, Chungcheongnam-do. One hundred fifty-three participants working as nurses were recruited. The collected data were analyzed using descriptive statistics, an independent t-test, ANOVA, Pearson’s correlation coefficient, and multiple regression with IBM SPSS 27.0 software. Results: Job stress and quality of nursing service were found to have negative correlations, while self-leadership and quality of nursing service were found to have positive correlations. The research variables that showed a significant effect on nursing service quality were self-leadership (β=.48, p<.001) and job stress (β=-.26, p=.002), with an explanatory power of 33.0%. Conclusion: Self-leadership and job stress significantly influence the quality of nursing services in integrated nursing and care service wards. Therefore, it is essential to develop and implement educational programs for nurses that foster self-leadership, alleviate job-related burdens, and create diverse interventions and professional environments aimed at reducing job stress.