The Design and Implementation of Queue Management and Customer Service Mechanism in the Republic of Armenia

Queue management has become a critical component of operational efficiency and customer satisfaction in modern organizations. The growing demand for improved service delivery has increased the need to implement effective queue management mechanisms, especially in industries such as customer service, healthcare, banking, retail, transportation, and public services. Queue management refers to the systematic organization of the flow of customers or requests within a system and is aimed at reducing customer waiting times, improving the customer service experience, and making efficient use of resources. Queue management plays an important role, especially in industries where many customers are involved and time is an important factor. As a result of implementing effective queue management mechanisms, organizations can expect.