Study On Adopting Multidimensional Sustainability Approach As CSR Efforts By the Food Delivery Platforms.

During the global Covid-19 pandemic in 2020, the benefits of online food delivery were evident, as it enhanced customer access to cooked meals and allowed food providers to maintain operations. In the digital age, food delivery systems enjoy widespread popularity globally. Achieving sustainable operations for food delivery enterprises poses a significant challenge. This paper conducts a systematic literature review to address the absence of a unified perspective on sustainable operations for food delivery platforms and to emphasize recent advancements in this critical field, alongside an examination of practical applications. This article seeks to examine how food delivery platforms might improve their corporate social responsibility initiatives through a multi-dimensional sustainability framework. From an economic perspective, although internet meal delivery generates employment and sales prospects, it has faced criticism for imposing exorbitant commissions on restaurants and for the dubious working conditions of delivery personnel. From a societal standpoint, internet meal delivery impacts the connection between consumers and their food, while also affecting public health outcomes and transportation systems. Environmental consequences encompass substantial trash generation and elevated carbon footprints. Going forward, stakeholders must evaluate strategies to alleviate adverse effects and enhance beneficial outcomes of online meal delivery to guarantee its sustainability in all aspects.