Antecedents of Patient Loyalty: Exploring Mediating and Moderating Paradigms in Public Hospitals
These findings offer valuable insights for healthcare authorities in formulating strategies to improve service delivery in public hospitals. Addressing existing deficiencies and enhancing healthcare systems is essential to fostering patient loyalty in these environments.
Authors
- Azam Malik (ORCID: https://orcid.org/0000-0001-8726-3361)
- Abid Hussain (ORCID: https://orcid.org/0000-0001-5592-1446)
- Shahida Kanwel (ORCID: https://orcid.org/0000-0002-9472-8005)
- Wadi B. Alonazi (ORCID: https://orcid.org/0000-0002-3850-4437)
- Sania Khan (ORCID: https://orcid.org/0000-0003-3072-8310)
- Ali Ahmed Khan (ORCID: https://orcid.org/0000-0002-9111-8703)
Institutions
- Jiangsu University (CN)
- Prince Sattam Bin Abdulaziz University (SA)
- King Saud University (SA)
- Shandong Xiehe University (CN)
- University of Business and Technology (SA)
Publication Details
- Journal
- Patient Preference and Adherence
- Published
- 2025-03-01
- DOI
- https://doi.org/10.2147/ppa.s492710
- Citations
- 5
- Primary Topic
- Customer Service Quality and Loyalty
- Type
- article
- Field-Weighted Citation Impact
- 13.82