Combining telephone and online channels: Experiences of the Dutch STI sex information helpline
While online chat is popular, it also consumes a considerable amount of professionals' time. This requires an efficient strategy for offering the three channels in a coherent manner.
Authors
- Marjan Mientjes
- Filippo Zimbile (ORCID: https://orcid.org/0000-0002-3669-0109)
- Rik Crutzen (ORCID: https://orcid.org/0000-0002-3731-6610)
- Silke David (ORCID: https://orcid.org/0009-0005-4368-6596)
Institutions
- Aidsfonds (NL)
- National Institute for Public Health and the Environment (NL)
- Department of Health (TW)
Publication Details
- Journal
- Patient Education and Counseling
- Published
- 2025-03-01
- DOI
- https://doi.org/10.1016/j.pec.2025.108728
- Primary Topic
- Sexuality, Behavior, and Technology
- Type
- article
- Field-Weighted Citation Impact
- 0.00