<b>Survey of Railway Customer Perception of Men's Restroom Cleanliness in Railway Stations</b>

In order to extract factors that affect customer evaluations of men's restrooms in railway stations, we conducted surveys to understand railway customer perception of men's restroom cleanliness in railway stations. Statistical analysis of the survey results revealed that two indicators, “odor satisfaction” and “urine stains on skirting boards,” affect user perception of cleanliness and their decision to use the same restroom again. It also became clear that user perception of the cleanliness of men's railway restrooms cleaned using dry methods in terms of odor was statistically significantly higher than those cleaned with wet methods.

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Publication Details

Journal
Quarterly Report of RTRI
Published
2025-02-01
DOI
https://doi.org/10.2219/rtriqr.66.1_1
Citations
1
Primary Topic
Safety Warnings and Signage
Type
article
Field-Weighted Citation Impact
2.44
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article

Survey of Railway Customer Perception of Men's Restroom Cleanliness in Railway Stations

Tamami Kawasaki, Takashi Kyotani, Yoshiki Ikeda, Hiroshi Oishi
1 citations
Quarterly Report of RTRI
Safety Warnings and Signage
2.44
article

Survey of Railway Customer Perception of Men's Restroom Cleanliness in Railway Stations

Tamami Kawasaki, Takashi Kyotani, Yoshiki Ikeda, Hiroshi Oishi
article en
1 citations

Abstract

In order to extract factors that affect customer evaluations of men's restrooms in railway stations, we conducted surveys to understand railway customer perception of men's restroom cleanliness in railway stations. Statistical analysis of the survey results revealed that two indicators, “odor satisfaction” and “urine stains on skirting boards,” affect user perception of cleanliness and their decision to use the same restroom again. It also became clear that user perception of the cleanliness of men's railway restrooms cleaned using dry methods in terms of odor was statistically significantly higher than those cleaned with wet methods.

Quarterly Report of RTRIVol. 66(1)
Tohoku Institute of Technology (JP), East Japan Railway (Japan) (JP)
Industry, innovation and infrastructure
Openalex Percentile: Top 15%
Safety Warnings and Signage
2.44
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