Kintsugi in Knowledge Management: a Call to Arms from Three Conference Experiences to Empower Law Firm Knowledge Managers to Navigate AI Projects and Embrace Imperfection

Abstract The Japanese art of Kintsugi teaches that imperfections and failures are not flaws to hide but opportunities for growth and enrichment; it says that true strength and beauty come from embracing imperfection and learning from the fractures along the way. In this article Hélène Russell draws on insights from three conference experiences to show how KM professionals can make use of Kintsugi and act as the ‘golden joiners’ within their firms when it comes to AI projects, making use of their blend of resilience, organisational cultural awareness, communication skills, and adaptive knowledge-sharing practices.