MediStock: Medical Stock Website Development Using Design Thinking

Pharmacies play a vital role in public health by ensuring the availability of essential medications. However, inefficient inventory management systems, particularly in Malang, lead to operational inefficiencies, stock discrepancies, and regulatory compliance challenges. This study aims to develop a web-based inventory management system, MediStock, using the Design Thinking methodology to address these issues effectively. The research employs a human-centered approach, focusing on user needs and experiences through the stages of empathize, define, ideate, prototype, and testing. The system integrates real-time stock monitoring, predictive analytics, and compliance with electronic medical records, enhancing operational efficiency and regulatory adherence. Results indicate that MediStock significantly improves inventory management by minimizing stock discrepancies, optimizing procurement processes, and ensuring real-time visibility of medicine stocks. The heuristic evaluation revealed high usability and adaptability among different user groups, confirming the system's effectiveness and the user-centered design. These findings highlight the potential of Design Thinking to bridge the gap between complex technological solutions and user needs in healthcare inventory management. This study contributes to the field by providing an innovative, user-friendly inventory management solution that enhances operational efficiency and regulatory compliance. Future research should explore the scalability of the system and its integration with broader healthcare management systems to maximize its impact on the healthcare sector.