DIGITALIZATION OF PUBLIC SERVICES AS A TOOL FOR STRATEGIC MANAGEMENT OF INCLUSIVE DEVELOPMENT OF THE NATIONAL ECONOMY AND ITS COMMUNITIES

Introduction. Creating a safe and comfortable living environment is an important vector in the strategic management of the development of the national economy at various levels of its functioning: from macroeconomic to the level of individual communities. This can be achieved through the development of human potential, the creation of an accessible environment, the enhancement of social infrastructure and utilities, the support of environmental projects, and ensuring access to quality public services. It has been established that in modern conditions, various categories of the population, in particular people with disabilities, war veterans, the elderly, pregnant women, parents with young children, large families, low-income people, residents of remote areas and front-line territories, internally displaced persons, citizens who left for other countries, fleeing from war, people with irregular work schedules, cannot fully receive high-quality public services. Methods. The theoretical and methodological basis of the article is the fundamental provisions of modern economic science, the work of domestic and foreign scientists and practitioners. The research used the following methods: systemic, structural and functional analysis. Results. The place of Ukraine in the ranking of countries according to the E-Government Development Index (EGDI) and its sub-indices: the online services index, the telecommunications infrastructure index and the human capital index was analysed. The level of use of electronic public services among the entire population and among its most vulnerable categories was studied, such as: people with disabilities, single parents, internally displaced persons, veterans, parents of children with disabilities, the elderly. General problems of the development of the sphere of electronic public services and problems relevant for vulnerable categories of the population were identified. Discussion. Practical recommendations for the digitalization of public services as a tool for strategic management of inclusive development will help to increase the efficiency of technological and social and economic aspects. All of this will make it possible to develop effective mechanisms for implementing e-governance, increase the competitiveness of the national economy and ensure sustainable development of communities. Keywords: digitalization, public services, electronic public services, digital public services, inclusive approach, inclusive development, sustainable development, quality of public services, accessibility of public services.